Refund and Cancellation Policy

01How our engagements are structured

Our services are offered in two main forms. Project services are one-time engagements with a defined scope and price, such as a workspace setup or a workflow review. Monthly support plans provide ongoing assistance on a recurring basis. The refund and cancellation terms differ slightly between these two forms, and both are explained below.

02Cancelling a project before work begins

If you have accepted a proposal but we have not yet started the work, you may cancel and receive a full refund of any amount paid for that project. We simply ask that you let us know in writing as soon as possible so we can release the reserved time to other clients.

03Cancelling a project after work has begun

Once we have started work on your project, refunds are calculated based on the portion of the work already completed. If you cancel midway, we will refund the amount that corresponds to work not yet performed, while retaining a fair amount for the time and effort already invested. We will share a brief summary of the completed work so the calculation is clear.

04Completed project services

Because our deliverables are digital and consultative, project services are generally considered non-refundable once they have been completed and handed over. If you believe a completed deliverable does not match what was agreed in your proposal, our Project Delivery and Revision Policy explains how revisions are handled.

05Monthly support plans

Monthly support plans renew automatically each month until cancelled. You may cancel a monthly plan at any time, and the cancellation will take effect at the end of your current billing cycle. You retain access to support for the remainder of the cycle you have already paid for.

• Monthly fees already paid for the current cycle are non-refundable, since the support time remains available to you.
• There are no long-term commitments; you are free to pause or stop a monthly plan whenever it no longer serves you.
• Unused hours within a monthly plan do not roll over to the following month unless expressly agreed in writing.

06How to request a cancellation or refund

To cancel a service or request a refund, contact us in writing using the details at the bottom of this page. Please include your name, business name, and a short description of the service in question so we can locate your engagement quickly and respond without delay.

07Processing of approved refunds

Approved refunds are issued using the original payment method wherever possible. Once a refund is approved, we process it promptly, although the time it takes to appear in your account depends on your payment provider.

08Exceptional circumstances

We understand that unexpected situations arise. If you experience circumstances that this policy does not clearly address, please reach out. We aim to handle every case reasonably and in good faith, with the goal of reaching an outcome that feels fair to both parties.

09Changes to this policy

We may revise this Refund and Cancellation Policy from time to time. The date at the top of this page shows the most recent revision, and the version in effect at the time you accept a proposal applies to that engagement.